Need housing support?
Everyone deserves a safe space to sleep. If you're experiencing homelessness or know someone who needs help, please contact us. We’re here to help.
See someone sleeping rough?
If you’re worried about someone sleeping outside or in unsafe conditions, let us know. We can check in on them and offer support.
Short term (transitional) housing
If you’re looking for short-term housing with support, we may be able to help.
We have two central city buildings that offer a place to stay for up to 12 weeks. You’ll live in a shared, communal setting with other residents. While you're there, we’ll support you to get back on your feet.
James Liston Hotel
Helpful info
Contact
Opening hours
24/7
James Liston Hostel offers a range of practical, relevant and hands-on help and support to seek permanent housing for people experiencing homelessness or rough sleeping.
- Temporary housing for up to 50 people at any one time
- 3 meals per day, communal living, 24-hour staffing and access to a laundry.
- Access to Auckland City Misson - Te Tāpui Atawhai wrap around services.
Te Whare Hīnātore
Helpful info
Contact
Opening hours
24/7
Applications and referrals
Get in touch: [email protected] or 0277000426
Te Whare Hīnātore aims to assist wāhine (or those who identify as wāhine) that are experiencing homelessness and/or are rough sleeping, to improve their social and psychological wellbeing through providing a quality kaupapa Māori trauma informed service. Te Whare Hīnātore provides short-term accommodation in central Auckland for wāhine who have an immediate need for safe housing, whether they are facing violence, housing challenges or economic hardship.
Eligibility criteria:
- Wāhine or those who identify as wāhine
- Located in the Auckland region
- All ethnicities are welcome, however must be open to living and growing within a kaupapa Māori environment
- Aged 18+
- Other criteria will be discussed on application
Permanent housing
The Mission has a community housing provider, Auckland City Mission Housing Ltd (ACMHL). Through ACMHL we provide safe, warm, and permanent homes for people across Tāmaki Makaurau who need social housing. Beyond providing homes, our kaupapa is about creating places where people feel they belong, supported, can build stability, and can thrive within their communities.
Our dedicated tenancy team walks alongside whānau to help them find and settle into their homes, offering practical and genuine care along the way. We work closely with the Mission’s Housing Support Team, providing ongoing connections, guidance and manaakitanga to ensure residents are supported to live well and flourish.
ACMHL manages homes in a growing number of locations across the city, including 140 apartments across two buildings in central Auckland.
Helpful info
Opening hours
Monday to Friday - 9.30am to 5.00pm
Offices
Two locations in central Auckland
Referrals
If you would like to refer yourself or someone else to our service, please complete our referral form and send it to [email protected], and one of the team will be in touch
Tenancy support
Are you at risk of losing your tenancy and becoming homeless? Our team can support you to sustain your tenancy.
Helpful info
Address
HomeGround, 140 Hobson Street, Auckland CBD
Contact
09 376 3885
Questions?
We know asking for help can feel hard, and you might have some questions before getting in touch. Below are some common things people ask us about food support, we hope this helps you feel more prepared and confident. If you're still unsure, give us a call. We're here to help.
You can apply. Please see details above.
You can refer yourself or someone else (with their consent) for support from our Street to Home team. We discuss these referrals weekly, and will respond to your email within 7 days of receiving it.
We have transitional (short term) housing sites (12 week stay), and we are a community housing provided meaning we have permanent housing sites across Auckland.
This varies depending on the site. At HomeGround there is an even mix of Housing First tenants, that is, those who have lived on the street previously and have other physical and mental health needs, and people who are on the social housing register and do not need extra support.
Our team will support you throughout your 12-week stay as best we can, linking you with other services or into our community housing team, ACMHL (Auckland City Mission Housing Ltd).
We have a non-medical detox facility at our HomeGround building in the CBD. For more information, please go here.
